Professional experience

Over 5 years focused on the customer: service, sales and team management across retail, hospitality, digital health and B2B sales.

Account Manager | B2B Mobile Sales Specialist

TECH LINKU GROUP SL Oct 2025 — Feb 2026
Employment Almería, Spain · On-site

Account management and B2B sales of mobile solutions: prospecting, negotiation and closing with professional clients, through a structured, results-driven sales process.

Responsibilities

  • Prospecting and qualifying B2B opportunities.
  • Presenting mobile solutions tailored to each client.
  • Negotiating and closing commercial agreements.
  • After-sales follow-up and account retention.

Achievements

  • Grew the portfolio from 41 to 47 clients, reactivating inactive accounts.
  • Raised the monthly average of active clients from 17 to 26.
  • Exhaustive portfolio control with a custom Excel model.

Technologies

CRMExcelVentas B2BNegociación

Competencies

Ventas B2BGestión de cuentasNegociaciónProspecciónOrientación a resultados

Sales Department | Customer Insights & Commercial Strategy

Carrefour España Sep 2025 — Oct 2025
Part-time Spain · On-site

Analysing the customer decision process, cross-selling strategies and purchase experience optimisation, applying a solid commercial mindset to the marketing profile.

Responsibilities

  • Studying the customer purchase decision process.
  • Designing cross-selling strategies.
  • Optimising the in-store purchase experience.

Achievements

  • Met the department's commercial targets.
  • Customer insights applied to commercial strategy.

Technologies

ExcelCustomer InsightsCross-selling

Competencies

VentasCross-sellingCustomer InsightsExperiencia de compra

Customer Service Manager

ASESORES DIGITALES DE MÉDICOS SL Jun 2023 — Mar 2025 · 1 yr 10 mos
Employment Madrid, Spain · Remote

End-to-end management of the customer service of a digital health group: team coordination, performance monitoring, problem solving and direct customer support, fully remote and quality-driven.

Responsibilities

  • Managing and coordinating the customer service team.
  • Service planning and strategy.
  • Monitoring performance and hitting targets.
  • Problem solving and procedure management.
  • Direct phone and written customer support.

Achievements

  • End-to-end service management: 40+ calls, 300+ emails and 15+ WhatsApp chats daily.
  • Reduced complaints and improved service processes.
  • Implemented an automatic complaint delegation system.

Technologies

Atención telefónicaCRMExcelHerramientas de soporte

Competencies

Gestión de equiposAtención al clienteComunicaciónResolución de problemasPlanificaciónCumplimiento de objetivos

Administrative intern (Internship)

Ayuntamiento de Vícar Mar 2023 — Jun 2023 · 4 mos
Internship Vícar, Spain · On-site

Internship in the Treasury Department (tax administration): contract invoicing, vehicle exemptions and rebates, and other administrative tasks.

Responsibilities

  • Managing and invoicing domestic water supply contracts.
  • Managing vehicle exemptions and rebates.
  • Other administrative tasks in the Treasury area.

Achievements

  • Accuracy in managing tax files.

Technologies

ExcelGestión tributariaFacturación

Competencies

Gestión administrativaGestión tributariaFacturaciónAdministración pública

COO & Executive Advisor

eQuizers EC Oct 2021 — May 2023 · 1 yr 8 mos
Volunteer · Employment Barcelona, Spain

Team leadership and development, strategic planning and executive advising in an international organisation, first as COO and later as executive advisor.

Responsibilities

  • Leading and developing teams.
  • Strategic planning.
  • Executive advising and decision-making.

Achievements

  • Coordinated teams in an international environment.

Technologies

EstrategiaGestión de equiposPlanificación

Competencies

Dirección de equiposPlanificación estratégicaStrategyTrabajo en equipoLiderazgo

Tourism Department

Ayuntamiento de Roquetas de Mar Aug 2021 — Nov 2021 · 4 mos
Part-time Roquetas de Mar, Spain

Managing tourism offices: visitor guidance, presence verification, and phone and email handling.

Responsibilities

  • Guiding and assisting tourism information users.
  • Presence verification.
  • Phone and email management.

Achievements

Technologies

Atención al públicoGmailExcel

Competencies

Atención al públicoRecepciónGestión telefónicaOrientación turística

Customer service and sales

Carrefour Oct 2019 — Apr 2020 · 7 mos
Temporary Almería, Spain

Advice, sales and after-sales in the electronics department, ensuring a pleasant customer experience.

Responsibilities

  • Advising and selling electronics.
  • Handling after-sales and customer satisfaction.

Achievements

Technologies

VentasPOSAtención al cliente

Competencies

VentasAsesoramientoAtención al clientePostventa

Marketing Staff

Mav3ricks eSports Aug 2019 — Dec 2019 · 5 mos
Employment Murcia, Spain

Marketing and organisation in an eSports organisation, supporting project and event management.

Responsibilities

  • Supporting marketing and communication actions.
  • Managing and organising projects and events.

Achievements

Technologies

MarketingEventosRedes sociales

Competencies

MarketingGestión de proyectosEventos

Production operator

Kimitec Apr 2019 — Jun 2019 · 3 mos
Employment Vícar, Spain · On-site

Work on the production line of an agricultural biotech company.

Responsibilities

  • Production tasks on the plant floor.

Achievements

Technologies

Competencies

ProducciónTrabajo en equipo

Customer service and sales

Worten España Jul 2018 — Sep 2018 · 3 mos
Employment Almería, Spain

Sales in home appliances and electronics: replenishment, set-ups, product advice, order and delivery management.

Responsibilities

  • Advising and selling products in the sector.
  • Replenishment, set-ups and order management.

Achievements

Technologies

VentasLogísticaPOS

Competencies

VentasAtención al clienteLogísticaAsesoramiento técnico

Front desk receptionist · Hotel Playa Luna

Senator Hotels & Resorts Mar 2016 — Sep 2017 · 1 yr 7 mos
Employment Almería, Spain

Front desk at a 496-room hotel: check-in/out, accommodation and stay management, services (parking, safes, packages) and local tourism advice.

Responsibilities

  • Guest check-in and check-out.
  • Managing accommodation, transit and stays.
  • Managing services: parking, safes, special packages.
  • Advising on local tourism.

Achievements

  • Personal service to hundreds of international guests.

Technologies

Gestión hoteleraInglésExcel

Competencies

RecepciónAtención al clienteGestión hoteleraInglésOrganización

Football player and support roles

BERGSØY IDRETTSLAG Jan 2014 — Dec 2014 · 1 yr
Athlete · Employment Norway

A year of international experience in Norway: football player, training assistant (FFO) with children, and team leader on construction and maintenance projects.

Responsibilities

  • Competing and training as a football player.
  • FFO assistant: meal prep, homework help and football coaching for children.
  • Team leader coordinating construction work.

Achievements

  • Adapted and worked in an international, English-speaking environment.

Technologies

InglésConstrucciónDeporte

Competencies

Trabajo en equipoInglésFormación deportivaLiderazgo

Electronics team

Eroski Mar 2012 — Jun 2012 · 4 mos
Employment Roquetas de Mar, Spain

Member of the electronics & computing team at the Roquetas de Mar mall supermarket.

Responsibilities

  • Advising and selling electronics and computing products.

Achievements

Technologies

ElectrónicaInformática

Competencies

ElectrónicaAtención al clienteVentas

Skills

Skills applied in every stage

Atención al cliente

Phone, email and in person.

Gestión de incidencias

Diagnosing and resolving issues.

Atención telefónica

Clear, empathetic communication.

Escucha activa

Understand before responding.

Gestión de quejas

Turning complaints into loyal customers.

Seguimiento postventa

Retention and account follow-up.

Ventas B2B

Prospecting, negotiation and closing.

Negociación

Deals that benefit both sides.

Cross-selling

Customer-based cross-selling.

Prospección

Qualifying opportunities.

Gestión de cuentas

Portfolio with structured follow-up.

Retail y gran distribución

Carrefour, Worten, Eroski.

Gestión de equipos

Coordinating remote teams.

Planificación

Organising work and prioritising.

Monitorización de rendimiento

Quality metrics and targets.

Cumplimiento de objetivos

Commercial and service results.

Formación de equipos

Onboarding and people development.

Comunicación efectiva

Clear, direct and empathetic.

Inglés profesional

International experience in Norway.

Atención al público

Tourism, hospitality and public sector.

Redacción

Emails and written communication.

Excel

Data management and reporting.

CRM

Customer and sales management.

Google Analytics

Understanding customer behaviour.

Gestión documental

Files and administration.

Resolución de problemas

Root cause and practical solutions.

Procedimientos

Clear, repeatable processes.

Gestión del tiempo

Prioritising and meeting deadlines.

Adaptabilidad

Changing, international environments.