Customer Service
Looking for Account Management, Customer Success and Sales roles — remote or Almería
I turn customer service into trust, loyalty and sales.
In numbers
My skills rated from 0 to 100 based on my experience and results.
Why interview me
Customer service, sales and team management with measurable results.
Over 5 years caring for customers over the phone, email and face to face.
Prospecting, negotiation and closing in B2B mobile solutions sales.
Coordinating customer service teams, fully remote and target-driven.
Diagnosing issues and delivering fast solutions that leave customers satisfied.
Understanding the customer decision process to sell better.
Active listening and clear messages, on the phone and in writing.
Carrefour, Worten, Eroski: sales, replenishment and after-sales in retail.
Front desk at a 496-room hotel and tourism offices.
Almost two years of customer service in a digital health group.
I collaborate and build great energy in any team.
Consistent delivery of commercial and quality targets.
I plan team work and monitor performance.
Lived and worked in Norway; professional English for international teams.
Time management and clear procedures even under pressure.
Trust and a warm approach with every customer and teammate.
Journey
2014
International experience in Norway as a football player and first jobs.
2016
Front desk at a 496-room hotel: face to face with hundreds of customers.
2019
Carrefour, Worten and eSports: advice, sales and after-sales.
2021
COO and executive advisor: team leadership and strategic planning.
2023
Managing a remote customer service team, with quality targets.
2025
B2B Account Manager: prospecting, negotiation and closing deals.
Experience
Account management and B2B sales of mobile solutions: prospecting, negotiation and closing with professional clients, through a structured, results-driven sales process.
Analysing the customer decision process, cross-selling strategies and purchase experience optimisation, applying a solid commercial mindset to the marketing profile.
End-to-end management of the customer service of a digital health group: team coordination, performance monitoring, problem solving and direct customer support, fully remote and quality-driven.
Skills
Skills built over 5+ years face to face with customers, in teams and in sales.
Phone, email and in person.
Diagnosing and resolving issues.
Clear, empathetic communication.
Understand before responding.
Turning complaints into loyal customers.
Retention and account follow-up.
Prospecting, negotiation and closing.
Deals that benefit both sides.
Customer-based cross-selling.
Qualifying opportunities.
Portfolio with structured follow-up.
Carrefour, Worten, Eroski.
Coordinating remote teams.
Organising work and prioritising.
Quality metrics and targets.
Commercial and service results.
Onboarding and people development.
Clear, direct and empathetic.
International experience in Norway.
Tourism, hospitality and public sector.
Emails and written communication.
Data management and reporting.
Customer and sales management.
Understanding customer behaviour.
Files and administration.
Root cause and practical solutions.
Clear, repeatable processes.
Prioritising and meeting deadlines.
Changing, international environments.
Blog
I designed and built SmartPack 360, a working ERP for horticultural warehouses: traceability, quality, BI and AI in one product. Here is how I built it phase by phase.
Read article
This website is one of my projects: a personal brand built with Flask, bilingual and optimised so a recruiter finds me and wants to know me in under two minutes.
Read article
I started FactorFútbol in May 2026: a web platform for clubs and academies to track the performance and quality of their players in one place.
Read articleTell me your challenge and I will show you how I would approach it with data, strategy and execution.